1. What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, to provide information to website owners, and to enhance user experience. Cookies can be "session" cookies (automatically deleted when you close your browser) or "persistent" cookies (stored on your device for a set period, typically days, months, or even years, until you manually delete them or they expire).
2. Types of Cookies We Use
We use cookies for several distinct purposes, which we categorize as follows:
Strictly Necessary Cookies
These cookies are absolutely essential for the website and platform to function. They are set in response to your actions, such as logging in, submitting forms, or navigating between pages. Without these cookies, parts of our site may not work properly. Examples include authentication cookies that keep you logged in and session tracking for security. You can configure your browser to block these cookies, but doing so will severely limit your ability to use our platform.
Performance and Analytics Cookies
These cookies allow us to count page visits, track traffic sources, and understand how users navigate our site. They help us measure and improve platform performance, identify which pages and features are most valuable, and diagnose technical issues. The data collected is aggregated and anonymized — we do not track individual users across unrelated third-party sites. If you disable these cookies, we cannot monitor your usage or optimize the platform based on real-world patterns.
Functional Cookies
These cookies enable personalization features such as remembering your language preference, display preferences, timezone, or other settings you configure in your account. They may persist across sessions so you do not need to re-enter preferences on each visit. Disabling functional cookies may reduce the personalization of your experience.
Marketing and Tracking Cookies
We may use third-party cookies for remarketing and audience analysis. These cookies help us understand which visitors are interested in which features and allow us to show you relevant content on partner sites. You can opt out of these cookies via your browser's privacy settings or by using industry opt-out mechanisms.
3. Specific Cookies We Set
- netdoc_session (session, essential) — Maintains your authenticated session with the platform. Deleted when you log out or close your browser.
- cookieChoice (persistent, 365 days, functional) — Stores your cookie consent preference so we do not re-display the consent banner on every page load.
- _analytics_id (persistent, 13 months, analytics) — Assigns an anonymized identifier to track your sessions across the platform for analytics purposes only.
- _lang (persistent, 1 year, functional) — Remembers your preferred language and display settings across sessions.
- _csrf_token (session, essential) — Protects against cross-site request forgery attacks by validating requests originating from our own forms.
- _user_region (persistent, 90 days, functional) — Stores your detected or selected region/timezone to optimize the display of time-sensitive information and support hours.
4. Third-Party Cookies and Tracking
We may use services from third-party providers that set their own cookies on your device:
- Analytics providers (e.g., Google Analytics) — Set cookies to track aggregate usage patterns across our site. These providers have their own privacy policies and we do not control their cookie behavior.
- Payment processors (e.g., Stripe) — May set cookies during checkout to facilitate secure payment processing and fraud prevention.
- Customer support tools — May set cookies to maintain chat sessions or record user interactions for quality assurance.
- Content delivery networks — May set cookies for performance optimization and caching.
These third parties have their own privacy policies. We encourage you to review them if you have concerns about their data practices.
5. How to Control and Delete Cookies
You have several ways to manage cookies on your device:
- Browser settings — Most browsers (Chrome, Firefox, Safari, Edge) allow you to view, manage, and delete cookies. You can typically block cookies entirely, allow only certain types, or allow cookies only from specific websites. Consult your browser's help documentation for detailed instructions. Note that blocking essential cookies will prevent the site from functioning properly.
- Our cookie consent banner — When you first visit our site (or when cookies expire), you can use our cookie preference banner to accept all cookies, accept only essential cookies, or decline non-essential cookies.
- Do Not Track signals — Some browsers send a "Do Not Track" signal. We respect this preference and will not set analytics or marketing cookies when this signal is detected, though essential cookies will still be set.
- Opt-out tools — You can use industry opt-out mechanisms like the Digital Advertising Alliance opt-out portal or the Network Advertising Initiative opt-out tool to exclude yourself from interest-based advertising.
6. Cookie Consent and Implied Consent
When you first visit our site, we display a cookie consent banner asking you to accept our use of cookies. If you click "Accept", we place all cookie categories (essential, functional, analytics, marketing) on your device. If you click "Decline", we place only essential cookies necessary for site function. Depending on your jurisdiction, your continued use of the site after the banner appears may constitute implied consent to cookies. By using our Services, you acknowledge that you understand and accept our cookie practices as described in this policy.
7. Retention and Expiration
Essential cookies are retained for the duration of your session or until you log out. Persistent cookies expire according to the timeframe listed above (typically 90 days to 1 year). Analytics cookies may be retained for up to 13 months to provide meaningful usage trends. You can delete cookies manually at any time through your browser settings, which will take effect on your next visit to our site.
8. Cookie Policy Updates
We may update this Cookie Policy periodically to reflect changes in technology, our practices, or applicable laws. Material changes will be announced via email or a prominent notice on our website. The "Last updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we use cookies.
9. Data Privacy and Cookie Data
Cookie data is treated as personal information under our Privacy Policy. All data collected through cookies is subject to the same security, retention, and sharing practices described in our Privacy Policy. You may request deletion of your cookie data or object to specific cookie categories by contacting us at [email protected].
10. Contact Us
If you have questions or concerns about our use of cookies or need to update your preferences, please contact us at:
NetDocGenAI, Inc.
Data Protection Officer
123 Market St, San Francisco, CA 94105
Phone: +1-415-555-0199
Email: [email protected]